Frequently Asked Questions
Everything you need to know about your beauty journey with The EDJY.
How can I track my order?
Once your order has been processed, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your beauty products cruelty-free?
Yes, at The EDJY, we are committed to ethical beauty. All of our products and ingredients are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know if a product is right for my skin type?
Each product page features a detailed 'Suitable For' section. You can also contact our beauty experts via live chat for a personalized consultation.